Smarter Grids. Smarter Teams. Happier Customers.
Utility providers can’t afford outdated systems, manual onboarding, and 40-minute support calls. Techery builds custom AI solutions — tailored to your operations — to modernize account management, automate customer service, and make your teams faster, sharper, and more connected.
Where It Hurts:
Legacy account managers retire, taking vital customer knowledge with them
New reps start blind — with no clean handoff, onboarding takes weeks
Support lines are jammed, tickets take 30+ minutes to open and process
Customers can’t see their real-time usage or get meaningful help
Field, billing, and support data live in disconnected silos
AI-Powered Ideas That Move the Needle
Account Knowledge Graphs
AI builds persistent memory of every account so new reps can instantly ask, “Has this happened before?” and get context.
Onboarding AI Assistant
Personalized onboarding and smart ramp-up guidance based on data.
Customer AI Agents
Let customers say, “There’s an outage,” or “I need my utility bill,” and get instant answers.
Real-Time Consumption Coach
Daily usage tips, spike alerts, and personalized energy-saving advice.
Support Intake Automation
AI handles ticket creation, account lookup, and triage—so humans solve, not data-enter.
Outage Tracker AI
Customers can check restoration status and get accurate, real-time updates — no phone calls needed.
Agent Performance Optimizer
Shows who’s outperforming (and why), flags underperformance, and suggests improvements.
Forecasted Impact
$1.3M+
per year saved by reducing manual support load by 70%
$2.1M
per year saved through 25% fewer escalations driven by improved customer satisfaction
$600K
per year saved from 40% reduction in billing confusion and back-office operations
$1.9M
per year gained via 18% boost in account manager performance and client renewals
Onboarding time cut by 45% → $820K/year saved
Your Grid May Be Stable — But Is Your Stack?
Techery helps utility companies onboard smarter, serve faster, and satisfy more customers — with AI-driven clarity and efficiency. Everything we build is tailor-made to your workflows, teams, and systems. No black box products. No magic promises. Just custom enterprise software that works.
Book a Utility AI Strategy Session
