Energy may be a commodity. But experience is not.
Techery helps energy providers move from transactional to transformational — building custom AI systems that boost satisfaction, unlock new revenue, and keep customers from ever wanting to leave.
The Problem:
Customer satisfaction is broken. Many energy providers score high on internal surveys — but real-world reviews paint a different story (1.2 stars, anyone?).
The experience is reactive. Customers call. Sit on hold. Ask for updates. Wait. Repeat. There’s no visibility, no personalization, no trust.
Energy is commoditized. Competing on price alone leads to churn, not loyalty. Customers switch with a single click — unless there’s something worth staying for.
Tech is outdated. Legacy billing systems, clunky outage maps, and disjointed tools frustrate both customers and employees.
No differentiation. All providers look the same. Most have apps — but most apps do nothing customers truly care about.
What We Build (AI + Consumer Tech Ideas)
AI-Powered Outage Concierge
Instead of calling, customers chat with an AI that already knows their location, status, ETA to restoration, and how to escalate issues.
Consumption Coach
Customers get daily insights: “Yesterday’s spike was your Jacuzzi. Want tips to cut it?”
One-Tap Document Portal
Instantly access and download utility bills (needed for housing, loans, even gun purchases in some states).
Proactive Notifications
“Your bill might go 24% over this month. Here’s how to avoid it.”
Behavior-Based Rewards
Track eco-conscious behavior and offer Powerbucks rewards, badges, or exclusive deals.
Internal AI Middleware
Intake automation, field form population, and pre-classification to reduce manual support load.
AI Virtual Assistant
Personalized energy coach + shopping assistant that helps with everything from bill forecasting to smart home upgrades.
“Vacation Mode” & “Follow Me” Modes
Custom settings that optimize usage based on presence, location, and schedule.
Family Grid Sharing
Share, transfer, or manage energy across family accounts. Kill power at mom’s if needed. Enable vacation mode remotely.
Forecasted Impact
$6.2M
per year saved by cutting support ticket time 80%
$5.6M
per year retained from 25% drop in customer churn
$4.9M
per year boost tied to 38% CSAT improvement and stronger cross-sell potential
$3–4M
per year unlocked through AI-led digital product monetization
14,000+ hours per year freed up by reducing manual workload on reps by 50%.
Energy Isn’t the Product. Experience Is.
Energy providers won’t win long-term on price. They’ll win by becoming irreplaceable. You can do this by building custom AI platforms and tools that turn your utility into a proactive, modern, emotionally resonant brand.
Book an Energy AI Strategy Session
